Refund Policy

Return Policy

We take great pride in the quality of our products and your satisfaction is our priority. Therefore, we offer a 100% satisfaction money back guarantee. In the event that you want a refund for any reason, please follow these procedures and we will promptly refund your purchase (excluding shipping and handling fees):

  • Contact our Customer Service team at to initiate a refund within 30 days of your initial purchase.
  • Refunds will be provided for product returned within 30 days of purchase under the following conditions: One (1) opened product per household, and any additional unopened product with factory neck seal intact, still retain their original factory seal, and remain in factory-quality condition as determined by Company must be returned to the Company within 30 days of purchase. No refunds will be issued for partially used additional product or products that appears to be handled, opened or tampered with.
  • We will refund your full purchase price for one (1) opened product, minus all shipping and handling fees.
  • Return and refund policy applies to all first-time purchasers of an initial order of Braintain products. This policy does not apply to an individual’s additional product orders placed after the initial order.
  • Our 100% satisfaction money back guarantee is limited to one (1) guarantee per product and household.
  • Only Single product purchases are eligible for coupon codes.

Please Note: Not complying with our Return Policy will result in a loss of refund.

Please allow up to 10 to 14 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to process your refund.